Refund policy

Returns & Exchanges

At Only Just we understand that sometimes you might change your mind. We are happy to provide an exchange or a store credit with production of proof of purchase within 2 weeks of receipt of the item and where the item has not been used. We do not, however, provide refunds if you change your mind.
We will happily provide a refund or exchange if an item is faulty or has a major problem. This is when the item:

has a problem that would have stopped someone from buying the item if they had known about it
is unsafe
is significantly different from the sample or description
doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

You may choose to keep the item and we will compensate you for any drop in value.
Please keep your receipt as proof of purchase.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will not exchange earrings unless faulty.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@onlyjust.com.au.

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@onlyjust.com.au and send your item to: Only Just Fair Trade Inc., 906 Main Road, Shop 6, ELTHAM VIC 3095, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: Only Just Fair Trade Inc., 906 Main Road, Shop 2A, ELTHAM VIC 3095, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.